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Frontline Leadership Certificate
Ticket includes all 4 sessions

Session 1: Successful Coaching (June 8th, 9am -11am)
Personalized engagement
Making team members feel valued

Session 2: Coaching to Improve Employee Performance (June 15th, 9am – 11am)
Give guidance on how to improve performance
Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions
Desired Behavior vs. Replacement Behaviors

Session 3: GROW Coaching Model (June 22nd, 9am – 11am)
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued

Session 4: Two-Way Communication (June 29th, 9am – 11am)

Speaking Positively
Difficult Conversations
Opening Statements
Referencing Facts & Examples
Identifying gaps between what is expected and what is actually happening
Recognizing unconscious bias

Certified Frontline Leadership
Coaching Training Sessions
2-hour ZOOM learning session
$200 entire series (4 sessions)
Frontline Leadership Certificate (attend all 4 sessions)


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