According to Verywell Mind, experts say that up to 77% of the United States population has a fear of public speaking, also known as glossophobia. Stage fright is a real thing!
Now, your job, whether old or new, may not require you to speak to a large audience. However, you will more than likely be asked to speak in front of at least a few people in your workplace.
Knowing how to prepare for a public speech is the key to being successful at public speaking and presentations.
What Computer Skills Should I Start With?
If you’re intimidated by having to learn computer skills, start small and set goals to get comfortable with at least the following programs.
- Microsoft Word
- Internet Explorer/Google Chrome/Firefox
- Microsoft Excel
- Gmail/Microsoft Outlook
- Google Drive or Microsoft Outlook
These programs are essential for communicating and scheduling in the workplace. Secretarial work will involve managing appointments through digital tools as well as communicating via email.
If you’re looking for a more technical job, you should consider adding the following skills to your skillset.
- Database Management
- Content Management System
- Advanced Google Search
- Google Scholar
- Technical Writing
Interpersonal Communication Skills
Interpersonal interaction and communication skills are being put to the test after 2020. After communicating through technology for the better part of a year, face-to-face interactions now present a different challenge.
What Is The Most Important Interpersonal Skill?
Listening is the most important interpersonal communication skill, and not just hearing, but active listening. Active listening occurs when you are engaged with what the other person is saying and then use reflective listening to make sure you’re understanding them correctly.
Other Essential Communication Skills
Understanding that body language helps communicate your meaning more effectively than words do.
When communicating with someone, be aware of your posture. You don’t want to unintentionally send the wrong message. If you have a habit of crossing your arms or legs, you might unintentionally be sending the message that you are closed off and won’t be responsive to questions or suggestions.
Tone and Inflection in Oral Communication
Using inflection to convey meaning in oral communication. You want to make sure people don’t misunderstand you when you say something, especially if you have a dry or sarcastic sense of humor.
Negotiating through conflict is a hard skill to find and a harder one to develop. Many people don’t like conflict. Some people respond to conflict by avoiding it, others may inflame it. However, effective negotiation during a business conflict requires an objective attitude, humility, and a solution-oriented mind. Effective negotiators bring value to their workplace, no matter what field they work in.
Assertive communication is not aggressive or domineering, it is bold and confident. Lots of people today, especially Millennials, have a habit of using less assertive language when communicating. This may also be a symptom of anxiety, depression, lack of self-worth, or even impostor syndrome that Millennials frequently suffer from.
As for what weak voice sounds like, use this example.
Your team is in a meeting, you’ve finished explaining your idea, strategy, or the training, and a Millennial coworker raises their hand. They speak haltingly or nervously, saying “sorry, I didn’t want to interrupt you,” or “sorry, I hope it’s ok to ask this…”
Another example is, you’ve asked a Millennial, or even a Gen-Zer, to complete a task but you ask them when they think they’ll have it complete. Their response starts off with a protective uncertainty like, “I think, I can have it done by…” but this response doesn’t give you enough certainty for the task.
If you’re aware that you use this same kind of weak voice, apologetic language, or protective uncertainty phrases, these habits can change.
Being confident at work is another subject, so to put it simply, be confident in yourself at work. Take time to practice active voice in writing and with friends. Understand your limits and your abilities so you can give accurate commitments to your supervisors.
At Workforce Essentials, we help employers foster assertive communication through employee training courses, available throughout Tennessee.
This is one of the keywords that resume software searches for when considering candidates. To be good at problem-solving, you should be confident in your ability to analyze problems, come up with ideas for solutions, analyze those problems, evaluate how well they will work and make any needed adjustments, and then execute those ideas.
Employers may ask you about a time where you solved a problem, so prior to your job search, you should prepare examples that show your problem-solving ability.