Certified Frontline Leadership – Session 3 GROW Coaching Model – Afternoon Session

Session 3: GROW Coaching Model (November 3rd, 1:30pm to 3:30pm)
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued