Certified Frontline Leadership – Coaching Training Sessions – Gallatin Series

Sumner County American Job Center 1598 Greenlea Blvd., Gallatin

Frontline Leadership Certificate Ticket includes all 4 sessions Session 1: Successful Coaching (Nov. 16th, 9am  - 11am ) Motivation Personalized engagement Making team members feel valued Session 2: Coaching to Improve Employee Performance (Nov. 30th, 1:30pm - 3:30pm) Give guidance on how to improve performance Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions Desired Behavior vs. Replacement Behaviors Session 3: GROW Coaching Model (Dec. 7th, 1:30pm - 3:30pm) G—Goal-What’s the desired behavior? R—Reality-What’s actually happening? O—Options-How can this be solved? W—What will the employee do? Deescalating Situation Making team members feel valued Session 4: Two-Way Communication (Dec. 14th, [...]


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