Certified Frontline Leadership – Coaching Training – June 2022

Frontline Leadership Certificate Ticket includes all 4 sessions Session 1: Successful Coaching (June 8th, 9am -11am) Motivation Personalized engagement Making team members feel valued Session 2: Coaching to Improve Employee Performance (June 15th, 9am - 11am) Give guidance on how to improve performance Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions Desired Behavior vs. Replacement Behaviors Session 3: GROW Coaching Model (June 22nd, 9am - 11am) G—Goal-What’s the desired behavior? R—Reality-What’s actually happening? O—Options-How can this be solved? W—What will the employee do? Deescalating Situation Making team members feel valued Session 4: Two-Way Communication (June 29th, 9am - [...]

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