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Certified Frontline Leadership – Coaching Training – September ZOOM

Zoom Meeting

Frontline Leadership Certificate Ticket includes all 4 sessions Session 1: Successful Coaching (Monday, Sept. 12th, 1pm -3pm) Motivation Personalized engagement Making team members feel valued Session 2: Coaching to Improve Employee Performance (Monday, Sept. 19th, 1pm - 3pm) Give guidance on how to improve performance Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions Desired Behavior vs. Replacement Behaviors Session 3: GROW Coaching Model (Monday, Sept. 26th, 1pm - 3pm) G—Goal-What’s the desired behavior? R—Reality-What’s actually happening? O—Options-How can this be solved? W—What will the employee do? Deescalating Situation Making team members feel valued Session 4: Two-Way Communication (Monday, [...]



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