Frontline Leadership Certificate
Ticket includes all 4 sessions
Session 1: Successful Coaching (Monday, Sept. 12th, 1pm -3pm)
Motivation
Personalized engagement
Making team members feel valued
Session 2: Coaching to Improve Employee Performance (Monday, Sept. 19th, 1pm – 3pm)
Give guidance on how to improve performance
Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions
Desired Behavior vs. Replacement Behaviors
Session 3: GROW Coaching Model (Monday, Sept. 26th, 1pm – 3pm)
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued
Session 4: Two-Way Communication (Monday, October 3rd, 1pm – 3pm)
Speaking Positively
Difficult Conversations
Opening Statements
Referencing Facts & Examples
Identifying gaps between what is expected and what is actually happening
Recognizing unconscious bias
Certified Frontline Leadership
Coaching Training Sessions
2-hour ZOOM learning session
$200 entire series (4 sessions)
Frontline Leadership Certificate (attend all 4 sessions)