Certified Frontline Leadership Training
Session 1: August 8, 8:00 am-10:00 am
Successful Coaching
Motivation
Personalized engagement
Making team members feel valued
Session 2: August 8, 10:00 am-12:00 pm
Coaching to Improve Employee Performance
Give guidance on how to improve performance
Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions
Desired Behavior vs. Replacement Behaviors
Session 3: August 23, 8:00 am-10:00 am
GROW Coaching Model
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued
Session 4: August 23, 10:00 am-12:00 pm
Two-Way Communication
Speaking Positively
Difficult Conversations
Opening Statements
Referencing Facts & Examples
Identifying gaps between what is expected and what is actually happening
Recognizing unconscious bias