Certified Frontline Leadership – Coaching Training – March 19th & March 27th

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Certified Frontline Leadership – Coaching Training


Session 1: March 19th, 8:00 am-10:00 am

Successful Coaching
Personalized engagement
Making team members feel valued


Session 2: March 19th, 10:00 am-12:00 pm

Coaching to Improve Employee Performance
Give guidance on how to improve performance
Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions
Desired Behavior vs. Replacement Behaviors


Session 3: March 27th, 8:00 am-10:00 am

GROW Coaching Model
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued


Session 4: March 27th, 10:00 am-12:00 pm

Two-Way Communication
Speaking Positively
Difficult Conversations
Opening Statements
Referencing Facts & Examples
Identifying gaps between what is expected and what is actually happening
Recognizing unconscious bias


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