Frontline Leadership Certificate
Ticket includes all sessions
Session 1: Successful Coaching (April 11th, 8am – noon)
Motivation
Personalized engagement
Making team members feel valued
Coaching to Improve Employee Performance
Give guidance on how to improve performance
Interactive process-provide guidance, encourages productive decisions and personal ownership of decisions
Desired Behavior vs. Replacement Behaviors
Session 2: GROW Coaching Model (April 25th, 8am – noon)
G—Goal-What’s the desired behavior?
R—Reality-What’s actually happening?
O—Options-How can this be solved?
W—What will the employee do?
Deescalating Situation
Making team members feel valued
Two-Way Communication
Speaking Positively
Difficult Conversations
Opening Statements
Referencing Facts & Examples
Identifying gaps between what is expected and what is actually happening
Recognizing unconscious bias
Certified Frontline Leadership
Coaching Training Sessions
8 hour in class learning, 2 sessions
$200 entire series
Frontline Leadership Certificate (attend all sessions)
ZOOM Format.
Link will be sent via email to each participant by
Susan Herrington from Workforce Essentials.